Will AI Replace Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel?

Answer customers' questions about services, prices, availability, or credit terms.

Semi-structured task combining routine and non-routine responsibilities.

Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Compute and compare costs of services.

Semi-structured task combining routine and non-routine responsibilities.

Consult with clients after sales or contract signings to resolve problems and provide ongoing support.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Contact prospective or existing customers to discuss how services can meet their needs.

Semi-structured task combining routine and non-routine responsibilities.

Create forms or agreements to complete sales.

Semi-structured task combining routine and non-routine responsibilities.

Develop sales presentations or proposals to explain service specifications.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Distribute promotional materials at meetings, conferences, or trade shows.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Emphasize or recommend service features based on knowledge of customers' needs and vendor capabilities and limitations.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Identify prospective customers using business directories, leads from clients, or information from conferences or trade shows.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Inform customers of contracts or other information pertaining to purchased services.

Semi-structured task combining routine and non-routine responsibilities.

Maintain customer records using automated systems.

Routine cognitive or manual task with high vulnerability to automation.

Monitor market conditions, innovations, and competitors' services, prices, and sales.

Semi-structured cognitive task involving analysis, inspection, or monitoring.

Negotiate prices or terms of sales or service agreements.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Quote prices, credit terms, contract terms, or fulfillment dates for services.

Semi-structured task combining routine and non-routine responsibilities.