Will AI Replace Insurance Sales Agents?

Customize insurance programs to suit individual customers, often covering a variety of risks.

Semi-structured task combining routine and non-routine responsibilities.

Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance, or specialized policies, such as marine, farm/crop, and medical malpractice.

Semi-structured task combining routine and non-routine responsibilities.

Explain features, advantages, and disadvantages of various policies to promote sale of insurance plans.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Perform administrative tasks, such as maintaining records and handling policy renewals.

Semi-structured task combining routine and non-routine responsibilities.

Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.

Semi-structured cognitive task involving analysis, inspection, or monitoring.

Confer with clients to obtain and provide information when claims are made on a policy.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.

Semi-structured task combining routine and non-routine responsibilities.

Contact underwriter and submit forms to obtain binder coverage.

Semi-structured task combining routine and non-routine responsibilities.

Select company that offers type of coverage requested by client to underwrite policy.

Semi-structured task combining routine and non-routine responsibilities.

Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.

Semi-structured task combining routine and non-routine responsibilities.

Develop marketing strategies to compete with other individuals or companies who sell insurance.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Calculate premiums and establish payment method.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Attend meetings, seminars, and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Monitor insurance claims to ensure they are settled equitably for both the client and the insurer.

Semi-structured cognitive task involving analysis, inspection, or monitoring.

Plan and oversee incorporation of insurance program into bookkeeping system of company.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.

Semi-structured cognitive task involving analysis, inspection, or monitoring.

Install bookkeeping systems and resolve system problems.

Semi-structured task combining routine and non-routine responsibilities.

Explain necessary bookkeeping requirements for customer to implement and provide group insurance program.

Routine cognitive or manual task with high vulnerability to automation.