Will AI Replace Cashiers?

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Semi-structured task combining routine and non-routine responsibilities.

Greet customers entering establishments.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Issue receipts, refunds, credits, or change due to customers.

Routine cognitive or manual task with high vulnerability to automation.

Assist customers by providing information and resolving their complaints.

Semi-structured task combining routine and non-routine responsibilities.

Monitor checkout stations to ensure they have adequate cash available and are staffed appropriately.

Semi-structured cognitive task involving analysis, inspection, or monitoring.

Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.

Semi-structured task combining routine and non-routine responsibilities.

Answer incoming phone calls.

Semi-structured task combining routine and non-routine responsibilities.

Answer customers' questions, and provide information on procedures or policies.

Semi-structured task combining routine and non-routine responsibilities.

Request information or assistance, using paging systems.

Semi-structured task combining routine and non-routine responsibilities.

Help customers find the location of products.

Semi-structured task combining routine and non-routine responsibilities.

Process merchandise returns and exchanges.

Semi-structured task combining routine and non-routine responsibilities.

Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Routine cognitive or manual task with high vulnerability to automation.

Calculate total payments received during a time period, and reconcile this with total sales.

Semi-structured task combining routine and non-routine responsibilities.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Semi-structured task combining routine and non-routine responsibilities.

Issue trading stamps, and redeem food stamps and coupons.

Semi-structured task combining routine and non-routine responsibilities.

Post charges against guests' or patients' accounts.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Compute and record totals of transactions.

Routine cognitive or manual task with high vulnerability to automation.

Weigh items sold by weight to determine prices.

Semi-structured task combining routine and non-routine responsibilities.

Sort, count, and wrap currency and coins.

Semi-structured task combining routine and non-routine responsibilities.

Keep periodic balance sheets of amounts and numbers of transactions.

Semi-structured task combining routine and non-routine responsibilities.

Compile and maintain non-monetary reports and records.

Routine cognitive or manual task with high vulnerability to automation.

Supervise others and provide on-the-job training.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

Semi-structured cognitive task involving analysis, inspection, or monitoring.

Sell tickets and other items to customers.

Semi-structured task combining routine and non-routine responsibilities.

Stock shelves, sort and reshelve returned items, and mark prices on items and shelves.

Semi-structured task combining routine and non-routine responsibilities.

Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

Semi-structured task combining routine and non-routine responsibilities.

Cash checks for customers.

Semi-structured task combining routine and non-routine responsibilities.

Offer customers carry-out service at the completion of transactions.

Semi-structured task combining routine and non-routine responsibilities.