Will AI Replace Tellers?

Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.

Semi-structured task combining routine and non-routine responsibilities.

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

Semi-structured task combining routine and non-routine responsibilities.

Monitor bank vaults to ensure cash balances are correct.

Semi-structured cognitive task involving analysis, inspection, or monitoring.

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

Semi-structured task combining routine and non-routine responsibilities.

Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

Semi-structured task combining routine and non-routine responsibilities.

Enter customers' transactions into computers to record transactions and issue computer-generated receipts.

Routine cognitive or manual task with high vulnerability to automation.

Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.

Semi-structured task combining routine and non-routine responsibilities.

Resolve problems or discrepancies concerning customers' accounts.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Prepare and verify cashier's checks.

Semi-structured task combining routine and non-routine responsibilities.

Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Answer telephones and assist customers with their questions.

Semi-structured task combining routine and non-routine responsibilities.

Identify transaction mistakes when debits and credits do not balance.

Semi-structured task combining routine and non-routine responsibilities.

Carry out special services for customers, such as ordering bank cards and checks.

Semi-structured task combining routine and non-routine responsibilities.

Sort and file deposit slips and checks.

Semi-structured task combining routine and non-routine responsibilities.

Receive and count daily inventories of cash, drafts, and travelers' checks.

Semi-structured task combining routine and non-routine responsibilities.

Order a supply of cash to meet daily needs.

Semi-structured task combining routine and non-routine responsibilities.

Arrange monies received in cash boxes and coin dispensers according to denomination.

Semi-structured task combining routine and non-routine responsibilities.

Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.

Semi-structured task combining routine and non-routine responsibilities.

Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Count, verify, and post armored car deposits.

Semi-structured task combining routine and non-routine responsibilities.

Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Perform clerical tasks, such as typing, filing, and microfilm photography.

Semi-structured task combining routine and non-routine responsibilities.

Compute financial fees, interest, and service charges.

Semi-structured task combining routine and non-routine responsibilities.

Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Process and maintain records of customer loans.

Routine cognitive or manual task with high vulnerability to automation.

Quote unit exchange rates, following daily international rate sheets or computer displays.

Semi-structured task combining routine and non-routine responsibilities.

Issue checks to bond owners in settlement of transactions.

Semi-structured task combining routine and non-routine responsibilities.

Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.

Semi-structured task combining routine and non-routine responsibilities.