Will AI Replace Office Clerks, General?

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Semi-structured task combining routine and non-routine responsibilities.

Answer telephones, direct calls, and take messages.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Semi-structured task combining routine and non-routine responsibilities.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Semi-structured task combining routine and non-routine responsibilities.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Routine cognitive or manual task with high vulnerability to automation.

Review files, records, and other documents to obtain information to respond to requests.

Routine cognitive or manual task with high vulnerability to automation.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Semi-structured task combining routine and non-routine responsibilities.

Compute, record, and proofread data and other information, such as records or reports.

Routine cognitive or manual task with high vulnerability to automation.

Complete work schedules, manage calendars, and arrange appointments.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

Semi-structured task combining routine and non-routine responsibilities.

Inventory and order materials, supplies, and services.

Semi-structured task combining routine and non-routine responsibilities.

Deliver messages and run errands.

Semi-structured task combining routine and non-routine responsibilities.

Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.

Routine cognitive or manual task with high vulnerability to automation.

Complete and mail bills, contracts, policies, invoices, or checks.

Semi-structured task combining routine and non-routine responsibilities.

Process and prepare documents, such as business or government forms and expense reports.

Semi-structured task combining routine and non-routine responsibilities.

Monitor and direct the work of lower-level clerks.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Prepare meeting agendas, attend meetings, and record and transcribe minutes.

Routine cognitive or manual task with high vulnerability to automation.

Train other staff members to perform work activities, such as using computer applications.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Count, weigh, measure, or organize materials.

Semi-structured task combining routine and non-routine responsibilities.

Troubleshoot problems involving office equipment, such as computer hardware and software.

Semi-structured task combining routine and non-routine responsibilities.