Will AI Replace Secretaries and Administrative Assistants, Except Legal, Medical, and Executive?

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Semi-structured task combining routine and non-routine responsibilities.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Create, maintain, and enter information into databases.

Semi-structured task combining routine and non-routine responsibilities.

Use computers for various applications, such as database management or word processing.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Semi-structured task combining routine and non-routine responsibilities.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Semi-structured task combining routine and non-routine responsibilities.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Schedule and confirm appointments for clients, customers, or supervisors.

Semi-structured task combining routine and non-routine responsibilities.

Maintain scheduling and event calendars.

Semi-structured task combining routine and non-routine responsibilities.

Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Complete forms in accordance with company procedures.

Semi-structured task combining routine and non-routine responsibilities.

Locate and attach appropriate files to incoming correspondence requiring replies.

Semi-structured task combining routine and non-routine responsibilities.

Conduct searches to find needed information, using such sources as the Internet.

Semi-structured task combining routine and non-routine responsibilities.

Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Semi-structured task combining routine and non-routine responsibilities.

Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Make copies of correspondence or other printed material.

Semi-structured task combining routine and non-routine responsibilities.

Learn to operate new office technologies as they are developed and implemented.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Train and assist staff with computer usage.

Semi-structured task combining routine and non-routine responsibilities.

Order and dispense supplies.

Semi-structured task combining routine and non-routine responsibilities.

Prepare conference or event materials, such as flyers or invitations.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Routine cognitive or manual task with high vulnerability to automation.

Establish work procedures or schedules and keep track of the daily work of clerical staff.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Provide services to customers, such as order placement or account information.

Semi-structured task combining routine and non-routine responsibilities.

Prepare and mail checks.

Semi-structured task combining routine and non-routine responsibilities.

Arrange conference, meeting, or travel reservations for office personnel.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Supervise other clerical staff and provide training and orientation to new staff.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Manage projects or contribute to committee or team work.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Mail newsletters, promotional material, or other information.

Semi-structured task combining routine and non-routine responsibilities.

Develop or maintain internal or external company Web sites.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.