Community Sentiment
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AI Automation Index
Will AI Replace Telephone Operators?
Analyze the automation vulnerability, task-level AI risk, salary, and demand projection for Telephone Operators. Run the upskilling simulator.
AI Vulnerability
50%
risk score
Median Salary
$41,740 / year
Growth Demand
Low
Constituent Task Mix
We parsed O*NET's 14 constituent tasks for this occupation and classified them by AI threat risk.
High Automation Risk (Routine Tasks) 21%
Medium Automation Risk (Cognitive/Technical) 57%
Low Automation Risk (Strategy/Leadership) 22%
How would you survive?
Automate your routine tasks and design your day around strategic advisory to future-proof this score.
Simulate Upskilling →constituent Tasks
Observe signal lights on switchboards, and dial or press buttons to make connections.
Semi-structured task combining routine and non-routine responsibilities.
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
Semi-structured task combining routine and non-routine responsibilities.
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.
Update directory information.
Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
Semi-structured task combining routine and non-routine responsibilities.
Perform clerical duties such as typing, proofreading, and sorting mail.
Routine cognitive or manual task with high vulnerability to automation.
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
Semi-structured task combining routine and non-routine responsibilities.
Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
Semi-structured task combining routine and non-routine responsibilities.
Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
Semi-structured cognitive task involving analysis, inspection, or monitoring.
Interrupt busy lines if an emergency warrants.
Semi-structured task combining routine and non-routine responsibilities.
Provide assistance for customers with special billing requests.
Routine cognitive or manual task with high vulnerability to automation.
Provide relay service for users who are deaf or hard of hearing.
Semi-structured task combining routine and non-routine responsibilities.
Keep records of calls placed and received, and of related toll charges.
Routine cognitive or manual task with high vulnerability to automation.
Promote company products, services, and savings plans when appropriate.
Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.
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<script src="https://giniloh.com/embed.js" async></script> O*NET Methodology
O*NET Data Source
This page dynamically extracts data structures sponsored by the U.S. Department of Labor. Our AI classification applies cognitive task automation risk models to individual tasks.
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