Will AI Replace Switchboard Operators, Including Answering Service?

Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.

Semi-structured task combining routine and non-routine responsibilities.

Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

Semi-structured task combining routine and non-routine responsibilities.

Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.

Semi-structured task combining routine and non-routine responsibilities.

Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.

Semi-structured cognitive task involving analysis, inspection, or monitoring.

Record messages, suggesting rewording for clarity or conciseness.

Routine cognitive or manual task with high vulnerability to automation.

Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.

Semi-structured task combining routine and non-routine responsibilities.

Relay or route written or verbal messages.

Semi-structured task combining routine and non-routine responsibilities.

Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Place telephone calls or arrange conference calls as instructed.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Process incoming or outgoing mail, packages, or deliveries.

Semi-structured task combining routine and non-routine responsibilities.

Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.

Routine cognitive or manual task with high vulnerability to automation.

Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Monitor alarm systems to ensure that secure conditions are maintained.

Semi-structured cognitive task involving analysis, inspection, or monitoring.

Contact security staff members when necessary, using radio-telephones.

Semi-structured task combining routine and non-routine responsibilities.

Complete forms for sales orders.

Semi-structured task combining routine and non-routine responsibilities.

Answer simple questions about clients' businesses, using reference files.

Semi-structured task combining routine and non-routine responsibilities.

Stamp messages with time and date and file them appropriately.

Semi-structured task combining routine and non-routine responsibilities.

Keep records of calls placed and charges incurred.

Routine cognitive or manual task with high vulnerability to automation.

Place orders, such as for equipment, supplies, or catering for meetings.

Semi-structured task combining routine and non-routine responsibilities.