Will AI Replace Receptionists and Information Clerks?

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Semi-structured task combining routine and non-routine responsibilities.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Receive payment and record receipts for services.

Routine cognitive or manual task with high vulnerability to automation.

Schedule appointments and maintain and update appointment calendars.

Semi-structured task combining routine and non-routine responsibilities.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Semi-structured task combining routine and non-routine responsibilities.

Hear and resolve complaints from customers or the public.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

File and maintain records.

Routine cognitive or manual task with high vulnerability to automation.

Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

Semi-structured task combining routine and non-routine responsibilities.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Semi-structured task combining routine and non-routine responsibilities.

Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Analyze data to determine answers to questions from customers or members of the public.

Semi-structured cognitive task involving analysis, inspection, or monitoring.

Calculate and quote rates for tours, stocks, insurance policies, or other products or services.

Semi-structured task combining routine and non-routine responsibilities.

Keep a current record of staff members' whereabouts and availability.

Routine cognitive or manual task with high vulnerability to automation.

Schedule space or equipment for special programs and prepare lists of participants.

Semi-structured task combining routine and non-routine responsibilities.

Process and prepare memos, correspondence, travel vouchers, or other documents.

Semi-structured task combining routine and non-routine responsibilities.

Enroll individuals to participate in programs and notify them of their acceptance.

Semi-structured task combining routine and non-routine responsibilities.

Take orders for merchandise or materials and send them to the proper departments to be filled.

Semi-structured task combining routine and non-routine responsibilities.