Will AI Replace Reservation and Transportation Ticket Agents and Travel Clerks?

Examine passenger documentation to determine destinations and to assign boarding passes.

Semi-structured task combining routine and non-routine responsibilities.

Trace lost, delayed, or misdirected baggage for customers.

Semi-structured task combining routine and non-routine responsibilities.

Check baggage and cargo and direct passengers to designated locations for loading.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Provide boarding or disembarking assistance to passengers needing special assistance.

Semi-structured task combining routine and non-routine responsibilities.

Confer with customers to determine their service requirements and travel preferences.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Announce arrival and departure information, using public address systems.

Semi-structured task combining routine and non-routine responsibilities.

Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.

Semi-structured task combining routine and non-routine responsibilities.

Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.

Semi-structured task combining routine and non-routine responsibilities.

Maintain computerized inventories of available passenger space and provide information on space reserved or available.

Semi-structured task combining routine and non-routine responsibilities.

Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.

Semi-structured task combining routine and non-routine responsibilities.

Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.

Semi-structured task combining routine and non-routine responsibilities.

Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.

Semi-structured task combining routine and non-routine responsibilities.

Keep information facilities clean during operation.

Semi-structured task combining routine and non-routine responsibilities.

Provide clients with assistance in preparing required travel documents and forms.

Semi-structured task combining routine and non-routine responsibilities.

Prepare customer invoices and accept payment.

Semi-structured task combining routine and non-routine responsibilities.

Open or close information facilities.

Semi-structured task combining routine and non-routine responsibilities.

Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Promote particular destinations, tour packages, and other travel services.

Semi-structured task combining routine and non-routine responsibilities.

Contact motel, hotel, resort, and travel operators to obtain current advertising literature.

Semi-structured task combining routine and non-routine responsibilities.