Will AI Replace Public Safety Telecommunicators?

Provide emergency medical instructions to callers.

Semi-structured task combining routine and non-routine responsibilities.

Question callers to determine their locations and the nature of their problems to determine type of response needed.

Semi-structured task combining routine and non-routine responsibilities.

Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.

Semi-structured task combining routine and non-routine responsibilities.

Record details of calls, dispatches, and messages.

Routine cognitive or manual task with high vulnerability to automation.

Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Maintain access to, and security of, highly sensitive materials.

Semi-structured task combining routine and non-routine responsibilities.

Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.

Semi-structured task combining routine and non-routine responsibilities.

Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.

Semi-structured task combining routine and non-routine responsibilities.

Learn material and pass required tests for certification.

Semi-structured task combining routine and non-routine responsibilities.

Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.

Semi-structured task combining routine and non-routine responsibilities.

Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.

Semi-structured task combining routine and non-routine responsibilities.

Test and adjust communication and alarm systems, and report malfunctions to maintenance units.

Semi-structured task combining routine and non-routine responsibilities.

Operate and maintain mobile dispatch vehicles and equipment.

Semi-structured task combining routine and non-routine responsibilities.

Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.