Will AI Replace Postal Service Clerks?

Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.

Semi-structured task combining routine and non-routine responsibilities.

Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.

Semi-structured task combining routine and non-routine responsibilities.

Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.

Routine cognitive or manual task with high vulnerability to automation.

Obtain signatures from recipients of registered or special delivery mail.

Semi-structured task combining routine and non-routine responsibilities.

Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.

Semi-structured task combining routine and non-routine responsibilities.

Transport mail from one work station to another.

Semi-structured task combining routine and non-routine responsibilities.

Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.

Semi-structured task combining routine and non-routine responsibilities.

Keep money drawers in order, and record and balance daily transactions.

Routine cognitive or manual task with high vulnerability to automation.

Register, certify, and insure letters and parcels.

Semi-structured task combining routine and non-routine responsibilities.

Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.

Semi-structured task combining routine and non-routine responsibilities.

Receive letters and parcels, and place mail into bags.

Semi-structured task combining routine and non-routine responsibilities.

Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.

Semi-structured task combining routine and non-routine responsibilities.

Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.

Semi-structured task combining routine and non-routine responsibilities.

Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.

Semi-structured task combining routine and non-routine responsibilities.

Rent post office boxes to customers.

Semi-structured task combining routine and non-routine responsibilities.

Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.

Semi-structured task combining routine and non-routine responsibilities.

Feed mail into postage canceling devices or hand stamp mail to cancel postage.

Semi-structured task combining routine and non-routine responsibilities.

Cash money orders.

Semi-structured task combining routine and non-routine responsibilities.

Order retail items and other supplies for office use.

Semi-structured task combining routine and non-routine responsibilities.