Will AI Replace Order Clerks?

Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

Semi-structured cognitive task involving analysis, inspection, or monitoring.

Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.

Routine cognitive or manual task with high vulnerability to automation.

Recommend merchandise or services that will meet customers' needs.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Inspect outgoing work for compliance with customers' specifications.

Semi-structured cognitive task involving analysis, inspection, or monitoring.

Receive and respond to customer complaints.

Semi-structured task combining routine and non-routine responsibilities.

Check inventory records to determine availability of requested merchandise.

Routine cognitive or manual task with high vulnerability to automation.

Verify customer and order information for correctness, checking it against previously obtained information as necessary.

Semi-structured task combining routine and non-routine responsibilities.

Compute total charges for merchandise or services and shipping charges.

Semi-structured task combining routine and non-routine responsibilities.

Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

Semi-structured task combining routine and non-routine responsibilities.

File copies of orders received, or post orders on records.

Routine cognitive or manual task with high vulnerability to automation.

Notify departments when supplies of specific items are low, or when orders would deplete available supplies.

Semi-structured task combining routine and non-routine responsibilities.

Prepare invoices, shipping documents, and contracts.

Semi-structured task combining routine and non-routine responsibilities.

Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Direct specified departments or units to prepare and ship orders to designated locations.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Adjust inventory records to reflect product movement.

Routine cognitive or manual task with high vulnerability to automation.

Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.

Routine cognitive or manual task with high vulnerability to automation.

Calculate and compile order-related statistics, and prepare reports for management.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Recommend type of packing or labeling needed on order.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.

Semi-structured task combining routine and non-routine responsibilities.