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AI Automation Index
Will AI Replace Order Clerks?
Task-level automation exposure for Order Clerks: 19 O*NET tasks scored against their work activities, plus the simulator.
E-E-A-T Verified
Developed & audited by Gini Loh Automation Exposure
59%
weighted task index
19 of 19 tasks scored
Median Salary
$46,170 / year
BLS OEWS, May 2025 — this exact occupation
Employment Level
Medium
75,200 people hold this job — size, not growth
Projected 2025–35
-17.5%
employment change
6,300 openings a year · BLS line item
Pay by state
BLS OEWS publishes 48 state estimates for this occupation. Each is its own survey estimate, not the national median adjusted for local prices.
$37,520 – $55,040
Highest medians
Massachusetts $55,040
Oregon $50,260
Vermont $49,950
Colorado $49,530
Rhode Island $49,410
Lowest medians
Louisiana $37,520
Alaska $37,590
Tennessee $39,160
Idaho $40,110
Utah $40,260
State figures come from the 43-4151 row in the May 2025 state panel. States where the estimate was suppressed or too small to publish are absent.
What the score is made of
Each task is mapped to its work activities, scored for AI automation potential, and weighted by how important those activities are to the job. These are the components.
Automation potential 59%
Importance-weighted mean of the scored tasks. This is the headline index.
Physical work 0%
Share of weighted tasks in hands-on or machine-operating work activities.
Judgment & influence 26%
Share in analysis, decisions, teaching, directing, advising, or caring for others.
Routine administration 19%
Share in documenting, recording, and administrative activities.
Rewritten by O*NET 0%
Share of weighted tasks O*NET rewrote in a recent update. Reported, not folded into the score.
Consequence of error 0/100
Low
O*NET's own rating of how serious an uncorrectable mistake would be here — respondents, not us. Deliberately not in the index: the score measures what AI can do with the task content, and multiplying it by stakes would be our judgment dressed as data.
Constituent Task Mix
19 tasks for this occupation, weighted by work-activity importance. Shares below are of total task weight, not task count.
High exposure (≥ 60% of the task is automatable) 47%
9 tasks
Medium exposure (≥ 35%) 47%
9 tasks
Low exposure (below 35%) 6%
1 tasks
How would you survive?
Move your week away from the high-exposure tasks and toward the ones that need judgment. The simulator recalculates the index as you shift the mix.
Simulate Upskilling →Constituent Tasks
#2675 · Core · 85% automatable
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
data analysis — Transactional data verification is rule-based and reliable
Verify accuracy of financial or transactional data.
#2668 · Core · 55% automatable
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
information retrieval — Data gathering aided; verification and consent human
Obtain personal or financial information about customers or applicants.
#2680 · Core · 50% automatable
Recommend merchandise or services that will meet customers' needs.
interpersonal — Customer dialogue needs live presence and adaptation
Discuss goods or services information with customers or patrons.
#2683 · Core · 25% automatable
Inspect outgoing work for compliance with customers' specifications.
visual inspection — Defect inspection of physical items needs presence
Inspect items for damage or defects.
#2671 · Core · 55% automatable
Receive and respond to customer complaints.
interpersonal — Drafting responses easy; live de-escalation is human
Respond to customer problems or complaints.
#2674 · Core · 62% automatable
Check inventory records to determine availability of requested merchandise.
data analysis — System inventory monitoring automatable; physical audit human
Monitor inventories of products or materials.
#2672 · Core · 35% automatable
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
visual inspection — AI can cross-check orders; physical verification human
Inspect shipments to ensure correct order fulfillment.
#2678 · Core · 84% automatable
Compute total charges for merchandise or services and shipping charges.
data analysis — Shipping cost calculation from rates and weights
Calculate shipping costs. Calculate costs of goods or services.
#2670 · Core · 70% automatable
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
text generation — Routine customer notifications largely automatable
Provide notifications to customers or patrons.
#2677 · Core · 45% automatable
File copies of orders received, or post orders on records.
physical manipulation — Filing physical documents requires hands in the world
File documents or records.
#2684 · Core · 72% automatable
Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
text generation — Providing routine information to coworkers is text-based
Provide information to coworkers.
#2669 · Supplemental · 68% automatable
Prepare invoices, shipping documents, and contracts.
text generation — Compliance docs drafted; human owns regulatory accuracy
Prepare documentation for contracts, transactions, or regulatory compliance.
#2679 · Supplemental · 48% automatable
Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
interpersonal — Real-time coworker coordination is relational work
Confer with coworkers to coordinate work activities.
#2673 · Supplemental · 40% automatable
Direct specified departments or units to prepare and ship orders to designated locations.
interpersonal — Managing clerical staff is supervisory accountability
Manage clerical or administrative activities.
#2681 · Supplemental · 82% automatable
Adjust inventory records to reflect product movement.
data analysis — Maintain inventory records from provided counts
Maintain inventory records.
#2682 · Supplemental · 55% automatable
Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.
text generation — Sending digital materials automatable; physical mailing human
Send information, materials or documentation. Collect deposits, payments or fees.
#2686 · Supplemental · 87% automatable
Calculate and compile order-related statistics, and prepare reports for management.
data analysis — Financial calculations fully automatable
Calculate financial data. Compile data or documentation.
#2685 · Supplemental · 60% automatable
Recommend type of packing or labeling needed on order.
decision support — Suggests methods; physical constraints need human check
Recommend packing or shipping methods.
#2676 · Supplemental · 55% automatable
Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
text generation — Promotional materials drafted; human executes outreach
Promote products, services, or programs.
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How this was scored
- 1. Tasks. O*NET task statements for this occupation, from a release whose newest record is dated 08/2026.
- 2. Work activities. Each task maps to 1–5 Detailed Work Activities; each activity belongs to one of 41 Generalized Work Activities that O*NET rates for importance (1–5) in this occupation.
- 3. Automation potential. Every work activity carries one score for how far current AI can perform it end-to-end. Tasks inherit the mean of their activities.
- 4. Weighting. Task weight = 0.35 + 0.65 × (importance − 1)/4, scaled by how often the task is performed and by 0.7 for Supplemental tasks. Importance is the task's own O*NET rating where it exists (18,369 of 18,838 tasks); the rest inherit their work activities' importance. The index is the weighted mean.
Check: across the 910 occupations where O*NET also rates how far machine speed sets the pace, this index moves opposite to it (Spearman ρ = -0.49). The more a job is paced by equipment, the less of its task content AI can address — the relationship you would expect if the scoring is working.
Sources · O*NET 31.0 (task records to 08/2026) · BLS OEWS May 2025 · BLS projections 2025-2035 · rubric v2.1 · tasks for O*NET, not a forecast
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