Gini Loh System Tools

AI Automation Index

Will AI Replace Meter Readers, Utilities?

Task-level automation exposure for Meter Readers, Utilities: 15 O*NET tasks scored against their work activities, plus the simulator.

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Developed & audited by Gini Loh

Automation Exposure

48% weighted task index

15 of 15 tasks scored

Median Salary

$48,150 / year

BLS OEWS, May 2025 — this exact occupation

Employment Level

Low

19,430 people hold this job — size, not growth

Projected 2025–35

-10.5% employment change

1,400 openings a year · BLS line item

Pay by state

BLS OEWS publishes 40 state estimates for this occupation. Each is its own survey estimate, not the national median adjusted for local prices.

$30,440 – $79,040

Highest medians

California $79,040
Pennsylvania $78,450
Nevada $76,120
Minnesota $73,930
Colorado $66,550

Lowest medians

Puerto Rico $30,440
Mississippi $37,120
Arkansas $37,340
Louisiana $37,570
Oklahoma $39,480

State figures come from the 43-5041 row in the May 2025 state panel. States where the estimate was suppressed or too small to publish are absent.

What the score is made of

Each task is mapped to its work activities, scored for AI automation potential, and weighted by how important those activities are to the job. These are the components.

Automation potential 48%

Importance-weighted mean of the scored tasks. This is the headline index.

Physical work 34%

Share of weighted tasks in hands-on or machine-operating work activities.

Judgment & influence 15%

Share in analysis, decisions, teaching, directing, advising, or caring for others.

Routine administration 17%

Share in documenting, recording, and administrative activities.

Rewritten by O*NET 0%

Share of weighted tasks O*NET rewrote in a recent update. Reported, not folded into the score.

Consequence of error 7/100 Low

O*NET's own rating of how serious an uncorrectable mistake would be here — respondents, not us. Deliberately not in the index: the score measures what AI can do with the task content, and multiplying it by stakes would be our judgment dressed as data.

Constituent Task Mix

15 tasks for this occupation, weighted by work-activity importance. Shares below are of total task weight, not task count.

High exposure (≥ 60% of the task is automatable) 48%

7 tasks

Medium exposure (≥ 35%) 18%

3 tasks

Low exposure (below 35%) 34%

5 tasks

How would you survive?

Move your week away from the high-exposure tasks and toward the ones that need judgment. The simulator recalculates the index as you shift the mix.

Simulate Upskilling →

Constituent Tasks

#11309 · Core · 85% automatable

Read electric, gas, water, or steam consumption meters and enter data in route books or hand-held computers.

data analysis — Data entry into systems automatable

Enter information into databases or software programs.
#11311 · Core · 85% automatable

Upload into office computers all information collected on hand-held computers during meter rounds, or return route books or hand-held computers to business offices so that data can be compiled.

data analysis — Data entry into systems automatable

Enter information into databases or software programs.
#11310 · Core · 5% automatable

Walk or drive vehicles along established routes to take readings of meter dials.

physical manipulation — Hands-on vehicle and equipment operation

Operate vehicles or material-moving equipment.
#11312 · Core · 83% automatable

Verify readings in cases where consumption appears to be abnormal, and record possible reasons for fluctuations.

data analysis — Data accuracy verification is rule-based and reliable

Verify accuracy of data. Record service or repair activities.
#24046 · Core · 8% automatable

Install new or replace broken meters.

physical manipulation — Hands-on removal and fitting of worn components

Install machine or equipment replacement parts. Install metering equipment. Replace worn equipment components. Replace worn, damaged, or defective mechanical parts.
#11313 · Core · 42% automatable

Inspect meters for unauthorized connections, defects, and damage, such as broken seals.

visual inspection — Sensor/vision monitoring possible, but physical verification and accountability remain human

Monitor equipment operation to ensure proper functioning.
#20904 · Core · 15% automatable

Perform preventative maintenance or minor repairs on meters.

physical manipulation — Basic equipment maintenance requires hands-on work

Perform basic equipment maintenance.
#11315 · Core · 63% automatable

Answer customers' questions about services and charges, or direct them to customer service centers.

decision support — Routing referrals from criteria; human confirms fit

Discuss account status or activity with customers or patrons. Refer customers to appropriate personnel.
#11314 · Core · 65% automatable

Report to service departments any problems, such as meter irregularities, damaged equipment, or impediments to meter access, including dogs.

text generation — Reporting maintenance problems is routine messaging

Report maintenance or equipment problems to appropriate personnel.
#11317 · Core · 55% automatable

Leave messages to arrange different times to read meters in cases in which meters are not accessible.

interpersonal — Account discussions need human relationship and judgment

Discuss account status or activity with customers or patrons.
#24047 · Core · 4% automatable

Dig dirt away from meters to take readings.

physical manipulation — Hands-on cleaning of work areas

Clean work areas. Shovel materials.
#11320 · Core · 65% automatable

Report lost or broken keys.

text generation — Notifying maintenance needs is routine messaging

Notify others of equipment repair or maintenance needs.
#11318 · Supplemental · 10% automatable

Connect and disconnect utility services at specific locations.

physical manipulation — Physical power supply connection work

Control power supply connections.
#11316 · Supplemental · 80% automatable

Update client address and meter location information.

data analysis — Maintain financial records; human reconciles exceptions

Maintain financial or account records.
#11319 · Supplemental · 53% automatable

Collect past-due bills.

data analysis — Billing and payment processing largely automated

Process customer bills or payments. Collect deposits, payments or fees.
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Community Sentiment

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Method

How this was scored

  1. 1. Tasks. O*NET task statements for this occupation, from a release whose newest record is dated 08/2026.
  2. 2. Work activities. Each task maps to 1–5 Detailed Work Activities; each activity belongs to one of 41 Generalized Work Activities that O*NET rates for importance (1–5) in this occupation.
  3. 3. Automation potential. Every work activity carries one score for how far current AI can perform it end-to-end. Tasks inherit the mean of their activities.
  4. 4. Weighting. Task weight = 0.35 + 0.65 × (importance − 1)/4, scaled by how often the task is performed and by 0.7 for Supplemental tasks. Importance is the task's own O*NET rating where it exists (18,369 of 18,838 tasks); the rest inherit their work activities' importance. The index is the weighted mean.

Check: across the 910 occupations where O*NET also rates how far machine speed sets the pace, this index moves opposite to it (Spearman ρ = -0.49). The more a job is paced by equipment, the less of its task content AI can address — the relationship you would expect if the scoring is working.

Sources · O*NET 31.0 (task records to 08/2026) · BLS OEWS May 2025 · BLS projections 2025-2035 · rubric v2.1 · tasks for O*NET, not a forecast

See the full method →

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