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AI Automation Index
Will AI Replace Interviewers, Except Eligibility and Loan?
Task-level automation exposure for Interviewers, Except Eligibility and Loan: 16 O*NET tasks scored against their work activities, plus the simulator.
E-E-A-T Verified
Developed & audited by Gini Loh Automation Exposure
56%
weighted task index
16 of 16 tasks scored
Median Salary
$45,920 / year
BLS OEWS, May 2025 — this exact occupation
Employment Level
High
148,060 people hold this job — size, not growth
Projected 2025–35
-10.4%
employment change
13,200 openings a year · BLS line item
Pay by state
BLS OEWS publishes 51 state estimates for this occupation. Each is its own survey estimate, not the national median adjusted for local prices.
$22,810 – $56,880
Highest medians
California $56,880
New York $55,410
Washington $51,090
Oregon $50,730
Massachusetts $50,340
Lowest medians
Puerto Rico $22,810
Alabama $34,180
Mississippi $35,110
Hawaii $35,680
West Virginia $36,480
State figures come from the 43-4111 row in the May 2025 state panel. States where the estimate was suppressed or too small to publish are absent.
What the score is made of
Each task is mapped to its work activities, scored for AI automation potential, and weighted by how important those activities are to the job. These are the components.
Automation potential 56%
Importance-weighted mean of the scored tasks. This is the headline index.
Physical work 0%
Share of weighted tasks in hands-on or machine-operating work activities.
Judgment & influence 39%
Share in analysis, decisions, teaching, directing, advising, or caring for others.
Routine administration 6%
Share in documenting, recording, and administrative activities.
Rewritten by O*NET 0%
Share of weighted tasks O*NET rewrote in a recent update. Reported, not folded into the score.
Consequence of error 0/100
Low
O*NET's own rating of how serious an uncorrectable mistake would be here — respondents, not us. Deliberately not in the index: the score measures what AI can do with the task content, and multiplying it by stakes would be our judgment dressed as data.
Constituent Task Mix
16 tasks for this occupation, weighted by work-activity importance. Shares below are of total task weight, not task count.
High exposure (≥ 60% of the task is automatable) 50%
8 tasks
Medium exposure (≥ 35%) 26%
4 tasks
Low exposure (below 35%) 25%
4 tasks
How would you survive?
Move your week away from the high-exposure tasks and toward the ones that need judgment. The simulator recalculates the index as you shift the mix.
Simulate Upskilling →Constituent Tasks
#2627 · Core · 30% automatable
Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
interpersonal — Live interviewing is human relational work
Interview employees, customers, or others to collect information.
#2634 · Core · 45% automatable
Identify and report problems in obtaining valid data.
decision support — AI diagnoses; human executes operational fixes
Resolve operational performance problems.
#2633 · Core · 60% automatable
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
data analysis — Transactional data verification is rule-based and reliable
Verify accuracy of financial or transactional data. Negotiate financial arrangements.
#20435 · Core · 35% automatable
Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
physical manipulation — Handling cash/payment collection in person
Collect deposits, payments or fees.
#2630 · Core · 88% automatable
Review data obtained from interview for completeness and accuracy.
data analysis — Detecting recording errors is deterministic pattern matching
Check data for recording errors.
#2629 · Core · 83% automatable
Compile, record, and code results or data from interview or survey, using computer or specified form.
data analysis — Compiling data or documentation is largely automatable
Compile data or documentation. Code data or other information.
#2636 · Core · 72% automatable
Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
interpersonal — Call routing automatable; nuanced calls need human
Answer telephones to direct calls or provide information.
#2632 · Core · 72% automatable
Assist individuals in filling out applications or questionnaires.
text generation — Drafting and completing forms with human review
Assist individuals with paperwork.
#2628 · Core · 30% automatable
Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
interpersonal — Live interviewing is human relational work
Interview employees, customers, or others to collect information.
#20434 · Core · 33% automatable
Supervise or train other staff members.
interpersonal — Supervising clerical staff is relational management work
Supervise clerical or administrative personnel.
#2637 · Core · 75% automatable
Prepare reports to provide answers in response to specific problems.
text generation — Technical reports drafted; human verifies content
Prepare research or technical reports.
#2640 · Core · 48% automatable
Meet with supervisor daily to submit completed assignments and discuss progress.
interpersonal — Real-time coworker coordination is relational work
Confer with coworkers to coordinate work activities.
#2638 · Supplemental · 55% automatable
Locate and list addresses and households.
information retrieval — Data gathering aided; verification and consent human
Obtain personal or financial information about customers or applicants.
#2631 · Supplemental · 30% automatable
Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
interpersonal — Live interviewing is human relational work
Interview employees, customers, or others to collect information.
#2641 · Supplemental · 80% automatable
Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
data analysis — Compiling data or documentation is largely automatable
Compile data or documentation. Analyze operational or research data.
#2635 · Supplemental · 62% automatable
Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
information retrieval — AI explains policies; human handles live questions
Explain regulations, policies, or procedures.
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How this was scored
- 1. Tasks. O*NET task statements for this occupation, from a release whose newest record is dated 08/2026.
- 2. Work activities. Each task maps to 1–5 Detailed Work Activities; each activity belongs to one of 41 Generalized Work Activities that O*NET rates for importance (1–5) in this occupation.
- 3. Automation potential. Every work activity carries one score for how far current AI can perform it end-to-end. Tasks inherit the mean of their activities.
- 4. Weighting. Task weight = 0.35 + 0.65 × (importance − 1)/4, scaled by how often the task is performed and by 0.7 for Supplemental tasks. Importance is the task's own O*NET rating where it exists (18,369 of 18,838 tasks); the rest inherit their work activities' importance. The index is the weighted mean.
Check: across the 910 occupations where O*NET also rates how far machine speed sets the pace, this index moves opposite to it (Spearman ρ = -0.49). The more a job is paced by equipment, the less of its task content AI can address — the relationship you would expect if the scoring is working.
Sources · O*NET 31.0 (task records to 08/2026) · BLS OEWS May 2025 · BLS projections 2025-2035 · rubric v2.1 · tasks for O*NET, not a forecast
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