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AI Automation Index
Will AI Replace Insurance Claims and Policy Processing Clerks?
Task-level automation exposure for Insurance Claims and Policy Processing Clerks: 25 O*NET tasks scored against their work activities, plus the simulator.
E-E-A-T Verified
Developed & audited by Gini Loh Automation Exposure
74%
weighted task index
25 of 25 tasks scored
Median Salary
$49,230 / year
BLS OEWS, May 2025 — this exact occupation
Employment Level
High
214,260 people hold this job — size, not growth
Projected 2025–35
-1.9%
employment change
17,500 openings a year · BLS line item
Pay by state
BLS OEWS publishes 50 state estimates for this occupation. Each is its own survey estimate, not the national median adjusted for local prices.
$30,910 – $60,650
Highest medians
New Hampshire $60,650
Washington $60,220
New Jersey $59,810
Connecticut $59,760
Maine $58,890
Lowest medians
Puerto Rico $30,910
Alabama $38,140
New Mexico $41,700
Mississippi $43,840
South Carolina $44,650
State figures come from the 43-9041 row in the May 2025 state panel. States where the estimate was suppressed or too small to publish are absent.
What the score is made of
Each task is mapped to its work activities, scored for AI automation potential, and weighted by how important those activities are to the job. These are the components.
Automation potential 74%
Importance-weighted mean of the scored tasks. This is the headline index.
Physical work 0%
Share of weighted tasks in hands-on or machine-operating work activities.
Judgment & influence 35%
Share in analysis, decisions, teaching, directing, advising, or caring for others.
Routine administration 32%
Share in documenting, recording, and administrative activities.
Rewritten by O*NET 0%
Share of weighted tasks O*NET rewrote in a recent update. Reported, not folded into the score.
Consequence of error 10/100
Low
O*NET's own rating of how serious an uncorrectable mistake would be here — respondents, not us. Deliberately not in the index: the score measures what AI can do with the task content, and multiplying it by stakes would be our judgment dressed as data.
Constituent Task Mix
25 tasks for this occupation, weighted by work-activity importance. Shares below are of total task weight, not task count.
High exposure (≥ 60% of the task is automatable) 84%
20 tasks
Medium exposure (≥ 35%) 16%
5 tasks
Low exposure (below 35%) 0%
0 tasks
How would you survive?
Move your week away from the high-exposure tasks and toward the ones that need judgment. The simulator recalculates the index as you shift the mix.
Simulate Upskilling →Constituent Tasks
#23313 · Core · 78% automatable
Prepare insurance claim forms or related documents, and review them for completeness.
data analysis — Detecting recording errors is deterministic pattern matching
Check data for recording errors. Prepare documentation for contracts, transactions, or regulatory compliance.
#23314 · Core · 82% automatable
Calculate amount of claim.
data analysis — Cost calculation from structured inputs
Calculate costs of goods or services.
#23315 · Core · 85% automatable
Post or attach information to claim file.
data analysis — Compiling data or documentation is largely automatable
Compile data or documentation.
#23316 · Core · 75% automatable
Transmit claims for payment or further investigation.
text generation — Sending digital materials automatable; physical mailing human
Send information, materials or documentation.
#23317 · Core · 55% automatable
Contact insured or other involved persons to obtain missing information.
interpersonal — Account discussions need human relationship and judgment
Discuss account status or activity with customers or patrons.
#23318 · Core · 72% automatable
Review insurance policy to determine coverage.
information retrieval — Extracts and checks insurance data against criteria
Review customer insurance information.
#23319 · Core · 80% automatable
Process and record new insurance policies and claims.
data analysis — Maintain operational records in structured systems
Maintain operational records.
#23320 · Core · 85% automatable
Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
data analysis — Data entry into systems automatable
Enter information into databases or software programs.
#23321 · Core · 62% automatable
Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
information retrieval — AI explains policies; human handles live questions
Explain regulations, policies, or procedures.
#23322 · Core · 70% automatable
Correspond with insured or agent to obtain information or to inform them of account status or changes.
text generation — Routine customer notifications largely automatable
Provide notifications to customers or patrons.
#23323 · Core · 85% automatable
Review and verify data, such as age, name, address, and principal sum and value of property, on insurance applications and policies.
data analysis — Transactional data verification is rule-based and reliable
Verify accuracy of financial or transactional data.
#23324 · Core · 72% automatable
Compare information from application to criteria for policy reinstatement, and approve reinstatement when criteria are met.
information retrieval — Extracts and checks insurance data against criteria
Review customer insurance information.
#23325 · Core · 72% automatable
Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
information retrieval — Extracts and checks insurance data against criteria
Review customer insurance information.
#23326 · Core · 85% automatable
Transcribe data to worksheets, and enter data into computer for use in preparing documents and adjusting accounts.
data analysis — Data entry into systems automatable
Enter information into databases or software programs.
#23327 · Core · 72% automatable
Notify insurance agent and accounting department of policy cancellation.
text generation — Providing routine information to coworkers is text-based
Provide information to coworkers.
#23328 · Supplemental · 55% automatable
Pay small claims.
data analysis — Financial execution software-mediated; authorization human
Execute sales or other financial transactions.
#23329 · Supplemental · 68% automatable
Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
text generation — Compliance docs drafted; human owns regulatory accuracy
Prepare documentation for contracts, transactions, or regulatory compliance.
#23330 · Supplemental · 35% automatable
Collect initial premiums and issue receipts.
physical manipulation — Handling cash/payment collection in person
Collect deposits, payments or fees.
#23332 · Supplemental · 51% automatable
Interview clients and take their calls to provide customer service and obtain information on claims.
interpersonal — Call routing automatable; nuanced calls need human
Interview employees, customers, or others to collect information. Answer telephones to direct calls or provide information.
#23333 · Supplemental · 55% automatable
Obtain computer printout of policy cancellations, or retrieve cancellation cards from file.
information retrieval — Data gathering aided; verification and consent human
Obtain personal or financial information about customers or applicants.
#23334 · Supplemental · 88% automatable
Compose business correspondence for supervisors, managers, and professionals.
text generation — Routine business correspondence fully draftable by AI
Prepare business correspondence.
#23336 · Core · 85% automatable
Calculate premiums, refunds, commissions, adjustments, or new reserve requirements, using insurance rate standards.
data analysis — Financial calculations fully automatable
Calculate financial data. Calculate costs of goods or services.
#23337 · Core · 85% automatable
Enter insurance- and claims-related information into database systems.
data analysis — Data entry into systems automatable
Enter information into databases or software programs.
#23338 · Core · 80% automatable
Modify, update, or process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
data analysis — Maintain financial records; human reconciles exceptions
Maintain financial or account records.
#23339 · Core · 80% automatable
Organize or work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
data analysis — Maintain financial records; human reconciles exceptions
Maintain financial or account records.
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How this was scored
- 1. Tasks. O*NET task statements for this occupation, from a release whose newest record is dated 08/2026.
- 2. Work activities. Each task maps to 1–5 Detailed Work Activities; each activity belongs to one of 41 Generalized Work Activities that O*NET rates for importance (1–5) in this occupation.
- 3. Automation potential. Every work activity carries one score for how far current AI can perform it end-to-end. Tasks inherit the mean of their activities.
- 4. Weighting. Task weight = 0.35 + 0.65 × (importance − 1)/4, scaled by how often the task is performed and by 0.7 for Supplemental tasks. Importance is the task's own O*NET rating where it exists (18,369 of 18,838 tasks); the rest inherit their work activities' importance. The index is the weighted mean.
Check: across the 910 occupations where O*NET also rates how far machine speed sets the pace, this index moves opposite to it (Spearman ρ = -0.49). The more a job is paced by equipment, the less of its task content AI can address — the relationship you would expect if the scoring is working.
Sources · O*NET 31.0 (task records to 08/2026) · BLS OEWS May 2025 · BLS projections 2025-2035 · rubric v2.1 · tasks for O*NET, not a forecast
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