Will AI Replace First-Line Supervisors of Gambling Services Workers?

Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.

Semi-structured cognitive task involving analysis, inspection, or monitoring.

Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.

Semi-structured task combining routine and non-routine responsibilities.

Perform paperwork required for monetary transactions.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Respond to and resolve patrons' complaints.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Greet customers and ask about the quality of service they are receiving.

Semi-structured task combining routine and non-routine responsibilities.

Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.

Semi-structured task combining routine and non-routine responsibilities.

Monitor payment of hand-delivered jackpots to ensure promptness.

Semi-structured cognitive task involving analysis, inspection, or monitoring.

Explain and interpret house rules, such as game rules or betting limits, for patrons.

Semi-structured task combining routine and non-routine responsibilities.

Establish and maintain banks and table limits for each game.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Reset slot machines after payoffs.

Semi-structured task combining routine and non-routine responsibilities.

Answer patrons' questions about gaming machine functions and payouts.

Semi-structured task combining routine and non-routine responsibilities.

Record the specifics of malfunctioning machines and document malfunctions needing repair.

Routine cognitive or manual task with high vulnerability to automation.

Monitor patrons for signs of compulsive gambling, offering assistance if necessary.

Semi-structured cognitive task involving analysis, inspection, or monitoring.

Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Report customer-related incidents occurring in gaming areas to supervisors.

Semi-structured task combining routine and non-routine responsibilities.

Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.

Semi-structured task combining routine and non-routine responsibilities.

Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.

Semi-structured task combining routine and non-routine responsibilities.

Exchange currency for customers, converting currency into requested combinations of bills and coins.

Semi-structured task combining routine and non-routine responsibilities.

Evaluate workers' performance and prepare written performance evaluations.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Monitor stations and games and move dealers from game to game to ensure adequate staffing.

Semi-structured cognitive task involving analysis, inspection, or monitoring.

Clean and maintain slot machines and surrounding areas.

Semi-structured task combining routine and non-routine responsibilities.

Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.

Semi-structured cognitive task involving analysis, inspection, or monitoring.

Record, issue receipts for, and pay off bets.

Routine cognitive or manual task with high vulnerability to automation.

Determine how many gaming tables to open each day and schedule staff accordingly.

Semi-structured task combining routine and non-routine responsibilities.

Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.

Semi-structured task combining routine and non-routine responsibilities.

Establish policies on types of gambling offered, odds, or extension of credit.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.

Semi-structured cognitive task involving analysis, inspection, or monitoring.

Interview and hire workers.

Semi-structured task combining routine and non-routine responsibilities.

Train, supervise, schedule, and evaluate workers.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.