Community Sentiment
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Do you agree with the AI automation risk score calculated for this occupation?
AI Automation Index
Will AI Replace Concierges?
Task-level automation exposure for Concierges: 18 O*NET tasks scored against their work activities, plus the simulator.
E-E-A-T Verified
Developed & audited by Gini Loh Automation Exposure
54%
weighted task index
18 of 18 tasks scored
Median Salary
$38,950 / year
BLS OEWS, May 2025 — this exact occupation
Employment Level
Medium
49,240 people hold this job — size, not growth
Projected 2025–35
+2.6%
employment change
6,900 openings a year · BLS line item
Pay by state
BLS OEWS publishes 48 state estimates for this occupation. Each is its own survey estimate, not the national median adjusted for local prices.
$23,810 – $60,090
Highest medians
Hawaii $60,090
New York $57,570
Rhode Island $54,850
Wyoming $52,060
Washington $47,330
Lowest medians
Puerto Rico $23,810
Oklahoma $29,930
Alabama $30,120
Louisiana $31,340
Arkansas $31,340
State figures come from the 39-6012 row in the May 2025 state panel. States where the estimate was suppressed or too small to publish are absent.
What the score is made of
Each task is mapped to its work activities, scored for AI automation potential, and weighted by how important those activities are to the job. These are the components.
Automation potential 54%
Importance-weighted mean of the scored tasks. This is the headline index.
Physical work 15%
Share of weighted tasks in hands-on or machine-operating work activities.
Judgment & influence 55%
Share in analysis, decisions, teaching, directing, advising, or caring for others.
Routine administration 6%
Share in documenting, recording, and administrative activities.
Rewritten by O*NET 0%
Share of weighted tasks O*NET rewrote in a recent update. Reported, not folded into the score.
Consequence of error 5/100
Low
O*NET's own rating of how serious an uncorrectable mistake would be here — respondents, not us. Deliberately not in the index: the score measures what AI can do with the task content, and multiplying it by stakes would be our judgment dressed as data.
Constituent Task Mix
18 tasks for this occupation, weighted by work-activity importance. Shares below are of total task weight, not task count.
High exposure (≥ 60% of the task is automatable) 55%
10 tasks
Medium exposure (≥ 35%) 25%
4 tasks
Low exposure (below 35%) 19%
4 tasks
How would you survive?
Move your week away from the high-exposure tasks and toward the ones that need judgment. The simulator recalculates the index as you shift the mix.
Simulate Upskilling →Constituent Tasks
#4529 · Core · 50% automatable
Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
information retrieval — Event info retrieval assisted; patron interaction human
Provide attraction or event information to patrons.
#20259 · Core · 78% automatable
Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
information retrieval — Arranging reservations and services via tools
Arrange services or reservations for patrons.
#20260 · Core · 45% automatable
Provide directions to guests.
interpersonal — In-person directions need situated human presence
Provide patrons with directions to locales or attractions.
#21203 · Core · 65% automatable
Order flowers for guests.
decision support — Ordering via systems automatable; human approves spend
Arrange delivery of goods or services. Order materials, supplies, or equipment.
#4530 · Core · 78% automatable
Make travel arrangements for sightseeing or other tours.
information retrieval — Arranging reservations and services via tools
Arrange services or reservations for patrons.
#4533 · Core · 10% automatable
Pick up and deliver items or run errands for guests.
situated mobility — Physical delivery of items in real environments
Deliver items.
#20262 · Core · 40% automatable
Plan special events, parties, or meetings, which may include booking musicians or celebrities.
interpersonal — Event organizing aided; logistics and presence human
Organize recreational activities or events.
#24009 · Core · 62% automatable
Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
information retrieval — Arranging reservations and services via tools
Provide customer service to clients or users. Arrange services or reservations for patrons.
#20263 · Core · 78% automatable
Arrange childcare services for guests.
information retrieval — Arranging reservations and services via tools
Arrange services or reservations for patrons.
#4534 · Core · 78% automatable
Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
information retrieval — Arranging reservations and services via tools
Arrange services or reservations for patrons.
#24010 · Core · 37% automatable
Assist guests with special needs by providing equipment such as wheelchairs.
information retrieval — General info answers assisted; live service human
Provide customer service to clients or users. Provide customers with general information or assistance. Assist individuals with special needs.
#4531 · Core · 9% automatable
Receive, store, or deliver luggage or mail.
situated mobility — Physical delivery of items in real environments
Deliver items. Handle luggage or other possessions for patrons.
#4532 · Core · 60% automatable
Perform office duties on a temporary basis when needed.
text generation — Broad clerical tasks partly automatable, human oversees exceptions
Perform administrative or clerical tasks.
#4535 · Core · 78% automatable
Arrange for the replacement of items lost by travelers.
information retrieval — Arranging reservations and services via tools
Arrange services or reservations for patrons.
#20261 · Core · 78% automatable
Provide business services for guests, such as sending or receiving faxes or shipping packages.
information retrieval — Arranging reservations and services via tools
Arrange services or reservations for patrons.
#4536 · Core · 78% automatable
Arrange for interpreters or translators when patrons require such services.
information retrieval — Arranging reservations and services via tools
Arrange services or reservations for patrons.
#20265 · Supplemental · 32% automatable
Provide food and beverage services to guests.
interpersonal — Closing sales requires persuasion and accountability
Sell products or services.
#20264 · Supplemental · 5% automatable
Clean and tidy hotel lounge.
physical manipulation — Physical cleaning of facilities and work areas
Clean facilities or work areas.
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How this was scored
- 1. Tasks. O*NET task statements for this occupation, from a release whose newest record is dated 08/2026.
- 2. Work activities. Each task maps to 1–5 Detailed Work Activities; each activity belongs to one of 41 Generalized Work Activities that O*NET rates for importance (1–5) in this occupation.
- 3. Automation potential. Every work activity carries one score for how far current AI can perform it end-to-end. Tasks inherit the mean of their activities.
- 4. Weighting. Task weight = 0.35 + 0.65 × (importance − 1)/4, scaled by how often the task is performed and by 0.7 for Supplemental tasks. Importance is the task's own O*NET rating where it exists (18,369 of 18,838 tasks); the rest inherit their work activities' importance. The index is the weighted mean.
Check: across the 910 occupations where O*NET also rates how far machine speed sets the pace, this index moves opposite to it (Spearman ρ = -0.49). The more a job is paced by equipment, the less of its task content AI can address — the relationship you would expect if the scoring is working.
Sources · O*NET 31.0 (task records to 08/2026) · BLS OEWS May 2025 · BLS projections 2025-2035 · rubric v2.1 · tasks for O*NET, not a forecast
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