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AI Automation Index
Will AI Replace Bill and Account Collectors?
Task-level automation exposure for Bill and Account Collectors: 15 O*NET tasks scored against their work activities, plus the simulator.
E-E-A-T Verified
Developed & audited by Gini Loh Automation Exposure
55%
weighted task index
15 of 15 tasks scored
Median Salary
$47,030 / year
BLS OEWS, May 2025 — this exact occupation
Employment Level
High
158,830 people hold this job — size, not growth
Projected 2025–35
-10.4%
employment change
11,200 openings a year · BLS line item
Pay by state
BLS OEWS publishes 53 state estimates for this occupation. Each is its own survey estimate, not the national median adjusted for local prices.
$25,570 – $62,230
Highest medians
District of Columbia $62,230
Alaska $60,810
Massachusetts $59,800
California $57,930
Connecticut $57,930
Lowest medians
Puerto Rico $25,570
Guam $37,320
Mississippi $37,680
Arkansas $39,110
Louisiana $39,130
State figures come from the 43-3011 row in the May 2025 state panel. States where the estimate was suppressed or too small to publish are absent.
What the score is made of
Each task is mapped to its work activities, scored for AI automation potential, and weighted by how important those activities are to the job. These are the components.
Automation potential 55%
Importance-weighted mean of the scored tasks. This is the headline index.
Physical work 0%
Share of weighted tasks in hands-on or machine-operating work activities.
Judgment & influence 6%
Share in analysis, decisions, teaching, directing, advising, or caring for others.
Routine administration 20%
Share in documenting, recording, and administrative activities.
Rewritten by O*NET 0%
Share of weighted tasks O*NET rewrote in a recent update. Reported, not folded into the score.
Consequence of error 23/100
Low
O*NET's own rating of how serious an uncorrectable mistake would be here — respondents, not us. Deliberately not in the index: the score measures what AI can do with the task content, and multiplying it by stakes would be our judgment dressed as data.
Constituent Task Mix
15 tasks for this occupation, weighted by work-activity importance. Shares below are of total task weight, not task count.
High exposure (≥ 60% of the task is automatable) 35%
5 tasks
Medium exposure (≥ 35%) 65%
10 tasks
Low exposure (below 35%) 0%
0 tasks
How would you survive?
Move your week away from the high-exposure tasks and toward the ones that need judgment. The simulator recalculates the index as you shift the mix.
Simulate Upskilling →Constituent Tasks
#2474 · Core · 80% automatable
Record information about financial status of customers and status of collection efforts.
data analysis — Maintain financial records; human reconciles exceptions
Maintain financial or account records.
#2475 · Core · 70% automatable
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
text generation — Routine customer notifications largely automatable
Provide notifications to customers or patrons.
#2473 · Core · 78% automatable
Locate and monitor overdue accounts, using computers and a variety of automated systems.
data analysis — Financial data monitoring is digital and AI-analyzable
Monitor financial information.
#2481 · Core · 35% automatable
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
interpersonal — Financial negotiation needs mandate and trust
Negotiate financial arrangements.
#2477 · Core · 55% automatable
Advise customers of necessary actions and strategies for debt repayment.
interpersonal — Account discussions need human relationship and judgment
Discuss account status or activity with customers or patrons.
#18559 · Core · 55% automatable
Answer customer questions regarding problems with their accounts.
interpersonal — Drafting responses easy; live de-escalation is human
Respond to customer problems or complaints.
#2478 · Core · 35% automatable
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
interpersonal — Financial negotiation needs mandate and trust
Negotiate financial arrangements.
#2476 · Core · 55% automatable
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
interpersonal — Account discussions need human relationship and judgment
Discuss account status or activity with customers or patrons.
#2472 · Core · 35% automatable
Receive payments and post amounts paid to customer accounts.
physical manipulation — Handling cash/payment collection in person
Collect deposits, payments or fees.
#2483 · Core · 43% automatable
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
information retrieval — Data gathering aided; verification and consent human
Obtain personal or financial information about customers or applicants. Interview employees, customers, or others to collect information.
#2484 · Core · 72% automatable
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
text generation — Providing routine information to coworkers is text-based
Provide information to coworkers.
#2479 · Core · 43% automatable
Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
data analysis — Maintain records; human owns clinical accuracy
Sort mail. Maintain medical records. File documents or records.
#2480 · Core · 80% automatable
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
data analysis — Maintain financial records; human reconciles exceptions
Maintain financial or account records.
#18560 · Supplemental · 35% automatable
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
physical manipulation — Handling cash/payment collection in person
Collect deposits, payments or fees.
#2482 · Supplemental · 35% automatable
Negotiate credit extensions when necessary.
interpersonal — Financial negotiation needs mandate and trust
Negotiate financial arrangements.
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How this was scored
- 1. Tasks. O*NET task statements for this occupation, from a release whose newest record is dated 08/2026.
- 2. Work activities. Each task maps to 1–5 Detailed Work Activities; each activity belongs to one of 41 Generalized Work Activities that O*NET rates for importance (1–5) in this occupation.
- 3. Automation potential. Every work activity carries one score for how far current AI can perform it end-to-end. Tasks inherit the mean of their activities.
- 4. Weighting. Task weight = 0.35 + 0.65 × (importance − 1)/4, scaled by how often the task is performed and by 0.7 for Supplemental tasks. Importance is the task's own O*NET rating where it exists (18,369 of 18,838 tasks); the rest inherit their work activities' importance. The index is the weighted mean.
Check: across the 910 occupations where O*NET also rates how far machine speed sets the pace, this index moves opposite to it (Spearman ρ = -0.49). The more a job is paced by equipment, the less of its task content AI can address — the relationship you would expect if the scoring is working.
Sources · O*NET 31.0 (task records to 08/2026) · BLS OEWS May 2025 · BLS projections 2025-2035 · rubric v2.1 · tasks for O*NET, not a forecast
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