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AI Automation Index
Will AI Replace Baggage Porters and Bellhops?
Task-level automation exposure for Baggage Porters and Bellhops: 17 O*NET tasks scored against their work activities, plus the simulator.
E-E-A-T Verified
Developed & audited by Gini Loh Automation Exposure
28%
weighted task index
17 of 17 tasks scored
Median Salary
$37,080 / year
BLS OEWS, May 2025 — this exact occupation
Employment Level
Medium
28,510 people hold this job — size, not growth
Projected 2025–35
-3.0%
employment change
3,800 openings a year · BLS line item
Pay by state
BLS OEWS publishes 50 state estimates for this occupation. Each is its own survey estimate, not the national median adjusted for local prices.
$21,840 – $48,610
Highest medians
New York $48,610
Hawaii $42,240
New Jersey $41,080
Massachusetts $41,040
Washington $41,010
Lowest medians
Puerto Rico $21,840
Mississippi $22,560
West Virginia $24,090
Alabama $25,150
South Carolina $25,850
State figures come from the 39-6011 row in the May 2025 state panel. States where the estimate was suppressed or too small to publish are absent.
What the score is made of
Each task is mapped to its work activities, scored for AI automation potential, and weighted by how important those activities are to the job. These are the components.
Automation potential 28%
Importance-weighted mean of the scored tasks. This is the headline index.
Physical work 55%
Share of weighted tasks in hands-on or machine-operating work activities.
Judgment & influence 18%
Share in analysis, decisions, teaching, directing, advising, or caring for others.
Routine administration 7%
Share in documenting, recording, and administrative activities.
Rewritten by O*NET 0%
Share of weighted tasks O*NET rewrote in a recent update. Reported, not folded into the score.
Consequence of error 13/100
Low
O*NET's own rating of how serious an uncorrectable mistake would be here — respondents, not us. Deliberately not in the index: the score measures what AI can do with the task content, and multiplying it by stakes would be our judgment dressed as data.
Constituent Task Mix
17 tasks for this occupation, weighted by work-activity importance. Shares below are of total task weight, not task count.
High exposure (≥ 60% of the task is automatable) 22%
5 tasks
Medium exposure (≥ 35%) 12%
2 tasks
Low exposure (below 35%) 65%
10 tasks
How would you survive?
Move your week away from the high-exposure tasks and toward the ones that need judgment. The simulator recalculates the index as you shift the mix.
Simulate Upskilling →Constituent Tasks
#2316 · Core · 8% automatable
Receive and mark baggage by completing and attaching claim checks.
physical manipulation — Hands-on handling of patron luggage
Handle luggage or other possessions for patrons.
#2317 · Core · 13% automatable
Greet incoming guests and escort them to their rooms.
interpersonal — Physical presence greeting customers
Provide escort or transportation. Greet customers, patrons, or visitors.
#2324 · Core · 10% automatable
Transport guests about premises and local areas, or arrange for transportation.
situated mobility — Physical escort and transportation of people
Provide escort or transportation.
#2323 · Core · 5% automatable
Maintain clean lobbies or entrance areas for travelers or guests.
physical manipulation — Physical cleaning of facilities and work areas
Clean facilities or work areas.
#2314 · Core · 8% automatable
Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
physical manipulation — Hands-on handling of patron luggage
Handle luggage or other possessions for patrons.
#2315 · Core · 48% automatable
Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
information retrieval — Event info retrieval assisted; patron interaction human
Provide attraction or event information to patrons. Provide patrons with directions to locales or attractions.
#2321 · Core · 62% automatable
Explain the operation of room features, such as locks, ventilation systems, and televisions.
information retrieval — AI explains policies; human handles live questions
Explain regulations, policies, or procedures.
#2318 · Core · 10% automatable
Assist travelers and guests with disabilities.
physical manipulation — Hands-on support for special-needs individuals
Assist individuals with special needs.
#2320 · Core · 10% automatable
Deliver messages and room service orders, and run errands for guests.
situated mobility — Physical delivery of items in real environments
Deliver items.
#2327 · Core · 10% automatable
Pick up and return items for laundry and valet service.
situated mobility — Physical delivery of items in real environments
Deliver items.
#2319 · Supplemental · 35% automatable
Act as part of the security team at transportation terminals, hotels, or similar establishments.
situated mobility — Requires live observation of patrons in physical space
Monitor patron activities to identify problems or potential problems.
#2325 · Supplemental · 80% automatable
Compute and complete charge slips for services rendered and maintain records.
data analysis — Maintain financial records; human reconciles exceptions
Maintain financial or account records.
#2326 · Supplemental · 70% automatable
Page guests in hotel lobbies, dining rooms, or other areas.
text generation — Routine customer notifications largely automatable
Provide notifications to customers or patrons.
#2330 · Supplemental · 6% automatable
Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.
physical manipulation — Arranging items is physical placement
Arrange items for use or display.
#2328 · Supplemental · 20% automatable
Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
visual inspection — Facility inspection is inherently physical
Inspect facilities.
#2329 · Supplemental · 80% automatable
Complete baggage insurance forms.
text generation — Administrative documents drafted from templates
Prepare administrative documents.
#2322 · Supplemental · 78% automatable
Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
information retrieval — Arranging reservations and services via tools
Arrange services or reservations for patrons.
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How this was scored
- 1. Tasks. O*NET task statements for this occupation, from a release whose newest record is dated 08/2026.
- 2. Work activities. Each task maps to 1–5 Detailed Work Activities; each activity belongs to one of 41 Generalized Work Activities that O*NET rates for importance (1–5) in this occupation.
- 3. Automation potential. Every work activity carries one score for how far current AI can perform it end-to-end. Tasks inherit the mean of their activities.
- 4. Weighting. Task weight = 0.35 + 0.65 × (importance − 1)/4, scaled by how often the task is performed and by 0.7 for Supplemental tasks. Importance is the task's own O*NET rating where it exists (18,369 of 18,838 tasks); the rest inherit their work activities' importance. The index is the weighted mean.
Check: across the 910 occupations where O*NET also rates how far machine speed sets the pace, this index moves opposite to it (Spearman ρ = -0.49). The more a job is paced by equipment, the less of its task content AI can address — the relationship you would expect if the scoring is working.
Sources · O*NET 31.0 (task records to 08/2026) · BLS OEWS May 2025 · BLS projections 2025-2035 · rubric v2.1 · tasks for O*NET, not a forecast
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