Will AI Replace Gambling Managers?

Resolve customer complaints regarding problems, such as payout errors.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.

Semi-structured task combining routine and non-routine responsibilities.

Track supplies of money to tables and perform any required paperwork.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Explain and interpret house rules, such as game rules or betting limits.

Semi-structured task combining routine and non-routine responsibilities.

Prepare work schedules and station arrangements and keep attendance records.

Routine cognitive or manual task with high vulnerability to automation.

Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.

Semi-structured cognitive task involving analysis, inspection, or monitoring.

Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.

Semi-structured task combining routine and non-routine responsibilities.

Train new workers or evaluate their performance.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Market or promote the casino to bring in business.

Semi-structured task combining routine and non-routine responsibilities.

Interview and hire workers.

Semi-structured task combining routine and non-routine responsibilities.

Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.

Semi-structured task combining routine and non-routine responsibilities.

Set and maintain a bank and table limit for each game.

Semi-structured task combining routine and non-routine responsibilities.

Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.

Semi-structured cognitive task involving analysis, inspection, or monitoring.

Record, collect, or pay off bets, issuing receipts as necessary.

Routine cognitive or manual task with high vulnerability to automation.

Notify board attendants of table vacancies so that waiting patrons can play.

Semi-structured task combining routine and non-routine responsibilities.

Monitor credit extended to players.

Semi-structured cognitive task involving analysis, inspection, or monitoring.