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AI Automation Index
Will AI Replace Administrative Services Managers?
Task-level automation exposure for Administrative Services Managers: 18 O*NET tasks scored against their work activities, plus the simulator.
E-E-A-T Verified
Developed & audited by Gini Loh Automation Exposure
58%
weighted task index
18 of 18 tasks scored
Median Salary
$114,130 / year
BLS OEWS, May 2025 — this exact occupation
Employment Level
High
263,960 people hold this job — size, not growth
Projected 2025–35
+5.2%
employment change
22,000 openings a year · BLS line item
Pay by state
BLS OEWS publishes 53 state estimates for this occupation. Each is its own survey estimate, not the national median adjusted for local prices.
$63,930 – $157,000
Highest medians
Colorado $157,000
New Jersey $144,460
New York $142,280
Delaware $139,910
Minnesota $137,290
Lowest medians
Puerto Rico $63,930
Guam $64,320
Virgin Islands $74,990
Arkansas $84,480
West Virginia $84,820
State figures come from the 11-3012 row in the May 2025 state panel. States where the estimate was suppressed or too small to publish are absent.
What the score is made of
Each task is mapped to its work activities, scored for AI automation potential, and weighted by how important those activities are to the job. These are the components.
Automation potential 58%
Importance-weighted mean of the scored tasks. This is the headline index.
Physical work 0%
Share of weighted tasks in hands-on or machine-operating work activities.
Judgment & influence 55%
Share in analysis, decisions, teaching, directing, advising, or caring for others.
Routine administration 12%
Share in documenting, recording, and administrative activities.
Rewritten by O*NET 0%
Share of weighted tasks O*NET rewrote in a recent update. Reported, not folded into the score.
Consequence of error 11/100
Low
O*NET's own rating of how serious an uncorrectable mistake would be here — respondents, not us. Deliberately not in the index: the score measures what AI can do with the task content, and multiplying it by stakes would be our judgment dressed as data.
Constituent Task Mix
18 tasks for this occupation, weighted by work-activity importance. Shares below are of total task weight, not task count.
High exposure (≥ 60% of the task is automatable) 57%
10 tasks
Medium exposure (≥ 35%) 33%
6 tasks
Low exposure (below 35%) 10%
2 tasks
How would you survive?
Move your week away from the high-exposure tasks and toward the ones that need judgment. The simulator recalculates the index as you shift the mix.
Simulate Upskilling →Constituent Tasks
#21 · Core · 82% automatable
Prepare and review operational reports and schedules to ensure accuracy and efficiency.
text generation — Status/progress reports from tracked data
Prepare operational progress or status reports.
#20 · Core · 58% automatable
Set goals and deadlines for the department.
text generation — Goals drafted; leadership accountability human
Develop organizational goals or objectives.
#23 · Core · 67% automatable
Acquire, distribute and store supplies.
data analysis — Inventory management systems; human handles physical counts
Manage inventories of products or organizational resources. Purchase materials, equipment, or other resources.
#22 · Core · 66% automatable
Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
data analysis — Operational data analysis; manager owns decisions
Analyze data to inform operational decisions or activities. Recommend organizational process or policy changes.
#30 · Core · 45% automatable
Conduct classes to teach procedures to staff.
interpersonal — Program design aided, delivery and engagement are human
Conduct employee training programs.
#24 · Supplemental · 72% automatable
Plan, administer, and control budgets for contracts, equipment, and supplies.
data analysis — Budget drafting from assumptions; human validates assumptions
Prepare operational budgets.
#26 · Supplemental · 30% automatable
Hire and terminate clerical and administrative personnel.
decision support — Accountability-bearing hiring decision with legal consequence
Hire personnel.
#19 · Supplemental · 35% automatable
Direct or coordinate the supportive services department of a business, agency, or organization.
interpersonal — Directing admin services is supervisory accountability
Direct administrative or support services.
#21262 · Core · 62% automatable
Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met.
text generation — Technical communication drafting well-supported
Communicate technical information to suppliers, contractors, or regulatory agencies.
#21263 · Core · 60% automatable
Develop operational standards and procedures for the work unit or department.
text generation — AI drafts standards; committee consensus and authority human
Establish standards for products, processes, or procedures.
#21264 · Core · 65% automatable
Establish work procedures or schedules to organize the daily work of administrative staff.
decision support — Draft schedules; human owns fairness and coverage
Develop organizational policies or programs. Prepare employee work schedules.
#21265 · Core · 78% automatable
Learn to operate new office technologies as they are developed and implemented.
information retrieval — AI curates updates; human maintains working knowledge
Maintain current knowledge related to work activities.
#21266 · Core · 70% automatable
Manage paper or electronic filing systems by recording information, updating paperwork, or maintaining documents, such as attendance records or correspondence.
data analysis — Maintain files and records in structured systems
Select resources needed to accomplish tasks. Maintain records, documents, or other files.
#21267 · Core · 42% automatable
Meet with other departmental leaders to establish organizational goals, strategic plans, and objectives, as well as make decisions about personnel, resources, and space or equipment needs.
interpersonal — Live managerial conferral; AI can draft but not decide
Confer with managers to make operational decisions.
#21268 · Core · 35% automatable
Oversee payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
interpersonal — HR management is relational and accountability-bearing
Manage human resources activities.
#21269 · Core · 73% automatable
Read through contracts, regulations, and procedural guidelines to ensure comprehension and compliance.
information retrieval — Gather technical info from documents is core
Read documents to gather technical information. Evaluate information related to legal matters in public or personal records.
#21270 · Core · 55% automatable
Represent work unit at meetings or conferences and serve as liaison for requests or complaints.
interpersonal — Drafting responses easy; live de-escalation is human
Respond to customer problems or complaints.
#21271 · Core · 33% automatable
Supervise administrative staff and provide training and orientation to new staff.
interpersonal — Supervising clerical staff is relational management work
Supervise clerical or administrative personnel.
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How this was scored
- 1. Tasks. O*NET task statements for this occupation, from a release whose newest record is dated 08/2026.
- 2. Work activities. Each task maps to 1–5 Detailed Work Activities; each activity belongs to one of 41 Generalized Work Activities that O*NET rates for importance (1–5) in this occupation.
- 3. Automation potential. Every work activity carries one score for how far current AI can perform it end-to-end. Tasks inherit the mean of their activities.
- 4. Weighting. Task weight = 0.35 + 0.65 × (importance − 1)/4, scaled by how often the task is performed and by 0.7 for Supplemental tasks. Importance is the task's own O*NET rating where it exists (18,369 of 18,838 tasks); the rest inherit their work activities' importance. The index is the weighted mean.
Check: across the 910 occupations where O*NET also rates how far machine speed sets the pace, this index moves opposite to it (Spearman ρ = -0.49). The more a job is paced by equipment, the less of its task content AI can address — the relationship you would expect if the scoring is working.
Sources · O*NET 31.0 (task records to 08/2026) · BLS OEWS May 2025 · BLS projections 2025-2035 · rubric v2.1 · tasks for O*NET, not a forecast
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