Will AI Replace Computer User Support Specialists?

Oversee the daily performance of computer systems.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Confer with staff, users, and management to establish requirements for new systems or modifications.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Enter commands and observe system functioning to verify correct operations and detect errors.

Semi-structured task combining routine and non-routine responsibilities.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Routine cognitive or manual task with high vulnerability to automation.

Refer major hardware or software problems or defective products to vendors or technicians for service.

Semi-structured task combining routine and non-routine responsibilities.

Prepare evaluations of software or hardware, and recommend improvements or upgrades.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Develop training materials and procedures, or train users in the proper use of hardware or software.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Inspect equipment and read order sheets to prepare for delivery to users.

Semi-structured cognitive task involving analysis, inspection, or monitoring.

Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.

Complex problem-solving, strategic leadership, or high-empathy task requiring human judgment.

Modify and customize commercial programs for internal needs.

Semi-structured task combining routine and non-routine responsibilities.